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Guest Advisor LOD

Position Purpose:

Provide guests withexceptional customerservice bybeingthesubject matterexpert on allproducts,nutrition,services,in-storepromotions,local communityeventsand otherareasofanimalcareand wellness. The Guest Advisor may be a key holder and Leader on Duty (LOD) on a limited basis as needed.

Essential Job Functions:Theincumbentmustbeabletoperform allofthefollowingdutiesandresponsibilitieswithorwithoutareasonableaccommodation.

  • Actasapersonal shopper/informationcenterforcustomersastheyenterthestoreandbe100%focusedoncustomer service.
  • ProvidequickandcourteousservicetoallPETCOcustomersandtheir petsbydeterminingtheirneedsandsharingproductknowledgetosuggesttheappropriatemerchandiseandservicestosatisfythem.
  • Beknowledgeableabout pet-relatedevents/resourcesandrelatedcostswithinthecommunityincludingdogparks,dogorcatshows,pet-friendlyhotels, etc.
  • Expresspassionaboutanimal welfareandmaintainintegrityintheworkarea.
  • Befamiliarwithallnewproductsandservicesinordertobeabletoengagewithcustomersregardingnewproductandservicesfeaturesandbenefits.
  • Politelyandprofessionallyrespondtoinquiriesregardingproducts,servicesandpricingviathetelephone.
  • Bend, kneel, lift (upto50pounds,asnecessary) andstandforlongperiodsoftime.


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